Return Policy

Our first priority is our customers’ satisfaction. We therefore offer the following return and warranty options:

14 day money-back guarantee

If a customer is not 100% satisfied with a purchase, the item can be returned in its original condition for a full refund, less 10% handling fee within 7 calendar days.

Terms and Conditions (14-day money-back guarantee)

Should you not be 100% happy with your product for any reason, you are welcome to return the item for a full refund of the original purchase price, after discounts and courier costs. The below conditions apply:

  • The return should be reported to us within 14 calendar days from the date of order (Purchase Date).
  • Notice of return should be in writing via the WhatsApp number or Email address reflected on isphome.co.za (Website).
  • The item must be in 100% original condition and in the original packaging, without any visible damage to either. (As Sold Condition).
  • The item must reach us (at the physical address listed on the Website) within 30 days from the Purchase Date.
  • The order details, as well as the reason for the return should be included with the returned item to allow us to confirm the validity of the return as well as banking details for the refund.
  • Upon receipt of the items in As Sold Condition within 30 calendar days from the Purchase Date, we will engage with you to agree the refund mechanism.
  • Note that a 10% handling fee will be deducted from the refund amount in lieu of processing the return.
  • Returning the item to us will be the customer’s responsibility and cost.

6 month defects warranty

In addition to the 7-day money back guarantee, items are warranted for a period of 6 months against manufacturer defects. Defective items can be returned to us within 6 months from date of purchase for a repair, replacement or refund, in that order (or at the discretion of ISP Home Automation). Should we attempt to repair a product, and the same defect recurs within 1 month of the repair, we will replace or refund, in that order (and at the discretion of ISP Home Automation).

Terms and Conditions (6-month defects warranty)

Items purchased from ISP Home Automation are, unless otherwise specified, guaranteed against defects for a period of 6 months, subject to the following conditions:

  • Defects should be reported to us within 180 calendar days from the date of order (Purchase Date).
  • Notice of return should be in writing via the WhatsApp number or email address reflected on the website.
  • The item must be returned to us in it’s original condition (save for the defect) and original packaging. The item should not show signs of abuse or physical damage. (Products should therefore be in “As Sold” condition, defect as well as fair wear and tear accepted). Note that the following will not be considered as defects:
    • Items that show signs of physical damage or abuse.
    • Items that show signs of alterations, tampering and or replacement components.
    • Items that show signs of electrical or water damage, unless sold as IP66 and above.
  • The item must reach us (at the physical address listed on the Website) within 30 days from the client notifying us of the defect, unless otherwise agreed.
  • The order details, as well as the reason for the return should be included with the returned item to allow us to confirm the validity of the return.
  • Upon receipt, we will test the product and thereafter confirm the next steps with the customer.
  • Qualifying warranty claims will (at the option of ISP Home Automation) be repaired, replaced or refunded. For defective products, we will cover the cost of return courier from the customer as well as the courier of the repaired or replacement item to the customer.
  • If a return does not qualify as a warranty claim, we will notify the client thereof as well as the reason for the rejection and will agree next steps. In this instance, the client will be welcome to collect the item or arrange for collection thereof, e.g. courier. In this instance, we will not be liable for any costs.