ISP Home is an online store that aims to bring the comfort and optimisation benefits of automation enablers to our customers. We are based in the Northwest province in South Africa, but will gladly send your order via The Courier Guy to any destination in South Africa at a very competitive rate.
We typically carry stock of most items listed on this site and are also able to set up demo units of selected products. These demos can then be viewed by prior arrangement on-premise in Potchefstroom.
We are passionate about smart home technology and aim to bring proven, quality products to consumers at affordable prices.
All products on offer have been carefully selected to ensure that users can start small (and largely independent from proprietary hubs and integrated systems) and expand their network as their needs grow.
Should you require bigger implementations or alternative equipment, please provide us with an opportunity to quote or submit a proposal for your consideration.
Products include:
Smart WiFi switches
Smart light bulbs
Home automation hubs
Smart sensors
Service offerings on ad-hoc quotation basis:
Switch modifications
Product make-up, e.g. smart extension leads
Please check back regularly as we expand our product and service offerings and we update our rates as our buying power continues to grow.
Questions about ISP Home
ISP Home carries stock of all products being advertised on its web site. As a young business, we do occasionally run out of stock in which case the website will prevent further orders. In the event that the customer placed an order for out of stock items, we will advise the customer within one business day and, at the option of the customer, effect immediate refund (if customer’s payment reflects in ISP Home’s bank account) or an alternative arrangement.
You are welcome to contact us for any items that are temporarily out of stock, as well as for items not yet part of our product portfolio. We will advise on expected availability of current items or provide options and price estimate for special requests, if practical. We will further be able to assist with creating orders for out-of-stock items.
ISP Home will usually deliver your order to the courier within 1 business day. Although not entirely within our control, the courier will typically deliver on the following business day. It is often also possible to collect your parcel that was sent on a Friday, from the courier’s local kiosk on a Saturday if you are in a hurry and cannot wait until the Monday for normal delivery.
We offer a 30-day refund / exchange option, provided that the item is unused and in the same condition that you received it. It must also be in the original packaging. In the event of damage after installation: As we have no control over the installation practices, as well as electricity fluctuations, we can unfortunately not accept responsibility of damage after installation. Please engage us to assess available options if problems are experienced after installation.
ISP Home is an online store and therefore do not yet have a physical commercial shop. You are however more than welcome to drop in by arrangement for a cup of coffee to discuss automation options, to collect an order or to view some of the available products in our inventory.
We will exchange or refund a product to the maximum amount paid by the customer for that specific product. In no instance will our total liability, including but not limited to direct, indirect and consequential losses suffered by you the customer or other party exceed the 100% of the amount paid by the customer to ISP Home for the specific product. It is also your responsibility to establish whether the product ordered is suitable for the intended application and installation. For more information on risk, limitation of liability, indemnities and more, please refer to the Terms of Service on the website.
Information relating to product installation
- Although the installation process of Android and iPhone devices are similar, this answer will focus on Android. Also, please note that some of the options may change in future releases of the eWeLink software.
- The first step is to download eWeLink form the App store.
- Now install and register an account using your email address and a new password.
- Once installed you should be able to open the app which should have a “+” sign in the middle at the bottom of the screen.
- Make sure that your phone is connected to your WiFi router / Access Point at home. The router (or AP) should be 2.4 GHz. If you have a dual band router, make sure to connect to 2.4GHz, not 5GHz.
- Make sure that geo / location service is activated on your smart phone
- Install and / or connect the switch / wifi device to electricity, wait 10 seconds and press the button to ensure that it is in the off position and ready to pair.
- Open the eWeLink app and navigate to the screen with the “+” sign in the middle at the bottom of the screen.
- On the switch or device that you want to pair with, activate pairing mode. Although this may differ between devices, it often entails pressing the pairing button for at least 7 seconds. The device will then usually give a visible indication of pairing mode by a blinking LED, and sometimes an audible tone. Also note that devices that have both Wifi and RF functionality, may first enter RF Pairing mode and another second or 2 later (if the button remains pressed) enter wifi pairing mode.
- Now return to the app and click on the “+”.
- Click on “Quick Pairing”
- Click on “Add one Device”
- Select your 2.4GHz Wifi network as well as the Wifi password and click on “Next”.
- The app will start searching for nearby devices and once found will open a screen where you can name the identified device and allocate it to a room.
- Once ready, click on the device in eWeLink’s Device List to open the menu of the specific device (don’t click on the on / off icon of the device, but next to it).
- Once the menu of the specific device is open, click on the Settings icon (3 dots) in the top right corner.
- Here you can upgrade the firmware if available, set the power-on state, activate LAN mode and more (refer to the installation guide for more information.)
- Once done, exit the Settings menu. Back in the Device’s menu you will find the “Schedule” option at the bottom of the screen. Use the Schedule option to set timing schedules.
- By linking eWeLink app, you can control your eWeLink devices via Google Home or voice (Google Assistant).
- On you Android smartphone, open “Settings”, navigate to “Google” and then to “Settings for Google apps”.
- Now open “Search, Assistant and Voice”.
- Here you should be able to find “Google Assistant”. Click on it and thereafter select “Devices”.
- Click on “Add a device” and thereafter “Link a device”.
- Now search for “eWeLink Smart Home” and link that.
- Google will navigate to the eWelink account login and may ask whether you agree to grant Google access to the account. After accepting this, you should be linked and able to control devices via Google and set up Google routines.
- Note that Google will only see devices that were loaded on eWelink at the time of linking it to Google Assistant. You will have to re-link the eWeLink account every time that new devices have been added.
Questions about Home Automation
Home Automation is when a device is able to talk to another device, usually via wifi, bluetooth, RF, Zigbee or Z-wave. This “connected” state is known as the Internet-of-Things and makes the connected device “smart”.
- Examples of a smart home may be as simple as just switching on the flood light when the garage door opens, but may also refer to a more integrated system. Imagine a owner leaving his house and as his phone leaves the geo perimeter, the garage door and sliding gate automatically closes. Thereafter the doors lock, the alarm and surveillance system are activated. Interior and exterior lights switch on at random times to mimic resident movement. Should the surveillance camera identify motion, it automatically notifies the owner and send a small video clip of the movement. The owner can then decide to remotely open the gate and unlock the door, while monitoring the actions of the guest in real time on his phone. )
- Your system is advanced and complex – but controlling it sure isn’t.
- You can use a variety of smart devices to manage it, including your own smartphone, tablet, remote, or elegant wall panels.
- Schedule lighting, turn on security alarms, or set your music to come on in the morning to wake you up.
- Create set “scenes” with your timers and sensors so that you don’t even have to use your device to operate your system until you’re ready to change how each technology interacts with another.
- Your shades can lower when the sun sets, and your lights can all turn on at 7:00 at night – until you change something, your home does exactly what you need it to with ease.
- Want to know even more about smart home automation? Give us a call or fill out our online contact form to schedule a consultation with our team. We’d love to hear from you!
- A smart home offers many luxury, convenience, safety and optimisation opportunities and many will prefer to hire a professional installer to have all of that at once. The reality however is not everyone can afford fitting the whole house with Wifi devices and converting the house systematically to a connected unit may also hold a certain appeal.
- Assuming that you already have Wifi at home, the cost of fitting a smart switch to offer wifi control via a smartphone, may be as little as R150 once off, with no other repetitive fees. This will enable the owner to switch the unit on or off via smartphone from anywhere where he has signal, set time schedules, use voice control (via Alexa or Google Home), share control with other family members and accessing usage logs.
- Most commercially available switches and automation solutions communicate with the vendor’s server somewhere in China, USA, etc… This communication is necessary to interpret the instructions from the app and relay the control actions back to the actual switch. Whilst this is convenient and cheap, the drawbacks include lack of customisation opportunities as well as compromised security, e.g. surveillance footage from you wifi cam.
- Once you have installed a few switches, cameras and lights, you may opt to rather move to a dedicated “local” server, which basically means that instead of travelling to the other side of the world, the app – device communication doesn’t leave your local network. Benefits of this include better response time, better security, better system stability and greater opportunity of customising your smart home. A drawback of this is that you may have to occasionally get a specialist to maintain or update the local server. The software for this is typically free, and the required hardware may be as small and as simple as a Raspberry Pi.